Privacy Policy

DELVA ("DELVA," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes, in general terms, how we collect, use, store, and protect information when you interact with our websites, apps, or services (collectively, the "Services"). Because DELVA is a qualitative research platform that handles sensitive respondent data, including text, photo and video submissions, we take a privacy- and GDPR-first approach to everything we build.

Information We Collect and How We Use It

We may collect information that you voluntarily provide to us when you interact with the Services, such as when you contact us, create an account, or otherwise communicate with us. This information may include basic personal or account details, such as your name, email address, or similar contact information.

We may also automatically collect limited technical or usage information when you use the Services. This may include information such as browser type, device or operating system details, IP address, and general usage data.

Information we collect may be used for purposes such as:

• Providing and maintaining the Services
• Responding to inquiries and communications
• Improving features and functionality
• Complying with applicable legal obligations

Sharing, Retention, and Security of Information

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf, such as hosting or technical support, and only to the extent necessary for them to perform those services. We may also disclose information if required to do so by law or in response to valid legal requests.

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices, Updates, and Contact Information

You may choose not to provide certain information to us, though doing so may limit your ability to use some features of the Services.

If you are located in the European Economic Area, you have rights over your personal information under the General Data Protection Regulation (GDPR). These include:

• Right of access — to request a copy of the personal information we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete information.
• Right to erasure — to ask us to delete your personal information in certain circumstances.
• Right to restrict processing — to ask us to limit how we use your information.
• Right to data portability — to receive your information in a structured, commonly used, machine-readable format.
• Right to object — to object to our processing of your information in certain circumstances.
• Right to withdraw consent — where we rely on your consent, to withdraw it at any time.
• Right to lodge a complaint — to complain to your supervisory authority. In Ireland this is the Data Protection Commission (www.dataprotection.ie).

To exercise any of these rights, please contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after any changes indicates acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at:

DELVA
Email: [email protected]
Address: Dublin, Ireland